The Elan Software customer support team is comprised of talented and skilled professionals dedicated to and experienced in regulated environments. Our support team is available to work with customers around their schedule. Customer Support services are available via phone, email, on-site or through the Elan Software On-line Customer Support Center. Extended 24 x 7 support is also available.
Discover ISIS: Collaborative Support & Project Center
ISIS Support, Elan Software’s technical project and support center, provides quality support and project management to develop and maintain a successful production environment for every customer. To ensure this success, every Elan registered customer has access to the following tools:
- Collaborative support and project platform
- Call logs
- Issue tracking
- Dedicated technical support engineers
- Online project follow-up with statistics
- Online issue review, status and history
- Online Documentation – marketing, project, and technical
- Downloadable product deliveries
- Central repository of information
- Advanced search engine
- FAQs & Forums